We collect the email addresses of those who communicate with us via email, information about the pages consumers access on the Freshservice website, and information voluntarily submitted by the consumer (for example, filling out a survey or service registration form). The types of information that may be requested include your name, company name, address, telephone number, and credit card information. The information we collect is used to improve the quality of the Freshservice website and Service, to communicate information about Freshservice, to bill your account for services provided, for research, and to contact you about your account when necessary. Your information will never be sold to or shared with other companies or organizations for commercial purposes.
Various categories of cookies are used in the Freshdesk website and Service. These are listed below along with the options to manage them.
These cookies are essential for the basic functionalities offered by the Service. These class of cookies helps in keeping a user logged in to the Service and remember relevant information when they return to the Service.
These are used for tracking the user activities within the Service, which in turn helps us in improving your user experience
We also use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the Freshdesk website and users of the service. No personal or intrusive information is collected in this process though.
More information on "Incognito” mode and cookie setting in Google Chrome
More information on "InPrivate" and cookie setting in IE
More information on "Private Browsing” and cookie setting in FireFox
More information on “Private Browsing” and cookies setting in Safari
Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service.
It is your responsibility as a Freshdesk customer, to inform the individuals with whom you interact with the help of the Service about the cookies involved, and obtain their consent, if necessary.
The Freshservice website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to insure the safety of your information. Additionally, you retain all rights of ownership to the data you have stored on Fresbservice. We will not sell or share this data with any third parties or use this data to compete with you or advertise to your clients. Your privacy and the privacy of your clients are of utmost importance to us.
Freshdesk collects certain usage and activity information and stores it in our Log files. These information might include time-stamped data pertaining to IP addresses and browsers, internet service provider, entry/exit pages and operating systems. This is strictly utilised in aggregate, for analyzing the trends and usage of various features within the Service.
Freshdesk Inc. allows consumers who use Freshservice to update or modify their information by clicking on the Account Settings link in the administrator tab.
If you have any questions about this privacy statement or your dealings with the Freshdesk website, you can contact us at privacy(at)freshdesk(dot)com.